Eligibility for Returns
We accept return requests within 3 days of delivery, provided the product is unused, unwashed, and in its original packaging with all tags intact.
Non-Returnable Items
Customised or made-to-order items, and fashion jewellery (earrings, in particular, for hygiene reasons) are not eligible for return unless the item arrives damaged or defective.
How to Request a Return
Message us on WhatsApp within 3 days of delivery with your order ID and a photo or video of the product. We will confirm the pickup or return-shipping process with you directly.
Damaged or Wrong Item Received
If you receive a damaged, defective, or incorrect item, please share an unboxing photo or video on WhatsApp within 24 hours of delivery so we can arrange a replacement or refund at no extra cost to you.
Refund Timeline
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method, or as store credit if you prefer.
Exchanges
We do not offer automatic size or colour exchanges. If you need a different size or colour, please request a return (where eligible) and place a new order on WhatsApp. We are happy to help you choose the right item before you reorder.
These policies are provided in plain language for your convenience. They are not a substitute for professional legal advice.